Frequently Asked Questions

How can I place an order?

Simply select the product you want, choose your required size, add it to your cart, and proceed to checkout.

How long does delivery take?

Orders within Pakistan generally take 3–7 working days, depending on your location and courier service.

Do you offer free delivery?

Yes. Free delivery is available on orders above Rs. 5,000.

Standard delivery charges may apply to orders below Rs. 5,000.

Can I exchange my order?

Yes. Eligible items can generally be exchanged within 7 days of receiving the order, subject to our Return & Exchange Policy.

Can I exchange my size?

Yes, size exchanges may be available depending on stock. Please contact us before sending the item back.

What if I receive the wrong or damaged product?

Please contact us within 48 hours of delivery and provide your order number along with clear photos/videos of the issue.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.

How can I contact The Fitlab?

You can contact us through:

Email: shopfitlab@gmail.com
WhatsApp / Phone: +92 324 3001070

For faster assistance, we recommend WhatsApp.

Where does The Fitlab deliver?

We currently deliver across Pakistan, subject to courier service availability in your area.

How do I choose my size?

Please check the size information provided on the relevant product page before placing your order. If you're unsure, contact our support team for assistance.