Return & Exchange Policy

At The Fitlab, we want you to be happy with your purchase. If there is an issue with your order, please contact our customer support team.

Exchange Period

Exchange requests must be made within 7 days of receiving your order.

Items must be:

If you ordered the wrong size, you may request an exchange subject to product availability.

Please contact us before sending anything back.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please provide clear photos/videos of the item and your order number so our team can review the issue.

Items that have been worn, washed, altered, damaged by the customer, or returned without original tags may not be eligible for exchange.

For size-related exchanges or customer preference changes, applicable shipping charges may be the customer's responsibility.

If the wrong or defective item was sent by The Fitlab, we will review the issue and provide an appropriate solution.

We currently focus on exchanges rather than cash refunds. Refund requests will be reviewed on a case-by-case basis.

Order Number:
Name:
Reason for Exchange:
Required Size:
Photos/Videos (if applicable):

Email: shopfitlab@gmail.com
WhatsApp / Phone: +92 324 3001070

Please do not send any item back before contacting our support team.

Note: Exchange approval is subject to the conditions mentioned above and product availability.